Shipping policy

Effective Date: April 6, 2026

This Shipping Policy outlines how Novaglams ("we", "our", or "us") processes, ships, and delivers orders placed through our website. By placing an order, you agree to the terms outlined below.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and federal holidays).

• Orders are processed after payment is successfully confirmed
• Orders placed after business hours will be processed the next business day
• During peak periods or promotional events, processing times may be slightly extended

Once your order is shipped, you will receive a shipping confirmation email with tracking details.

2. Shipping Timeframes

We work with multiple fulfillment partners and warehouses. Delivery times may vary depending on product availability and destination.

• Fast Shipping Products: Estimated delivery within 2–4 business days
• Standard Shipping Products: Estimated delivery within 5–8 business days

Additional Notes:

• Delivery timeframes are estimates and not guaranteed
• Orders with multiple items may be shipped separately
• Items may arrive in different packages and on different dates

3. Shipping Destinations

We primarily ship within the United States.

• Shipping availability may vary based on product and location
• Certain remote or restricted areas may not be serviceable

International shipping may be available for select products and regions.

4. Shipping Fees

• We offer free standard shipping on most orders
• Any applicable shipping fees will be displayed at checkout before completing your purchase
• Expedited shipping options may be available at an additional cost

5. Order Tracking

• A tracking number will be provided once your order has shipped
• Tracking updates may take 24–48 hours to reflect after dispatch
• Customers are responsible for monitoring shipment status via the tracking link

6. Delivery Policy

Orders are delivered by third-party logistics providers.

• Please ensure that your shipping address is accurate and complete
• If a delivery attempt fails due to incorrect address or recipient unavailability, re-delivery may be attempted
• Orders returned due to failed delivery may require additional shipping charges for reshipment

7. Delays

While we aim to meet estimated delivery times, delays may occur due to:

• High order volumes
• Carrier delays or logistical issues
• Weather conditions or natural events
• Public holidays or unforeseen disruptions

Novaglams is not responsible for delays caused by shipping carriers but will assist in resolving issues when possible.

8. Lost or Damaged Packages

If your order is lost, damaged, or missing:

• Contact us within 48 hours of the marked delivery date
• Provide relevant details and supporting evidence (if applicable)

We will investigate with the carrier and provide a resolution, which may include a replacement or refund based on eligibility.

9. Incorrect Shipping Information

Customers are responsible for entering accurate shipping details.

• We are not liable for orders shipped to incorrect addresses provided at checkout
• Address changes may not be possible once the order has been processed or shipped

10. Contact Information

For any shipping-related inquiries, please contact us:

• Email: support@novaglams.com
• Support response time: 24–48 business hours

11. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on this page.

12. Agreement

By placing an order on Novaglams.com, you acknowledge and agree to the terms of this Shipping Policy.