Refund policy
Overview
At Novaglams, we are dedicated to providing a premium shopping experience and high-quality beauty products. We understand that sometimes a product may not meet your expectations, and we strive to make the return and refund process as smooth and transparent as possible. This Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted.
Return Eligibility (7-Day Window)
We offer a 7-day return policy from the date of delivery. To be eligible for a return, the item must be unused, unopened, and in its original packaging with all seals intact. The product must be in the same condition as received and must not show any signs of use, damage, or tampering.
Non-Returnable Items
Due to hygiene and safety standards associated with beauty and personal care products, certain items are not eligible for return once opened or used. This includes skincare, cosmetics, personal grooming products, and any item marked as non-returnable at the time of purchase. Gift cards, promotional items, and clearance products may also be non-refundable.
Return Process
To initiate a return, you must contact our support team within 7 days of receiving your order. Please include your order number, a clear reason for the return, and any supporting images if applicable. Once your request is reviewed and approved, we will provide detailed instructions on how to return the product. Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, you must notify us within 48 hours of delivery. To process your claim quickly, you are required to provide clear photo or video evidence of the issue along with your order details. After verification, we will offer a replacement or a full refund at no additional cost to you.
Return Shipping Responsibility
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving a defective, damaged, or incorrect item. We recommend using a trackable shipping method, as Novaglams is not responsible for lost or undelivered return shipments.
Refund Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5–10 business days. The time it takes for the refunded amount to reflect in your account may vary depending on your payment provider.
Shipping Charges
Original shipping charges are non-refundable unless the return is due to an error on our part. In cases where free shipping was offered, the actual shipping cost incurred may be deducted from the refund amount.
Order Cancellation
Orders can only be canceled before they are processed or shipped. Once an order has been processed, packed, or dispatched, it cannot be canceled. Customers are advised to review their order details carefully before confirming the purchase.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, we recommend first checking with your bank or payment provider. If the issue persists, please contact our support team for further assistance.
Policy Enforcement
Novaglams reserves the right to refuse any return or refund request that does not comply with this policy. This includes items that show signs of use, damage, or intentional misuse. We also reserve the right to limit or deny returns from customers who demonstrate repeated or abusive return behavior.
Contact Information
For any questions or assistance regarding returns and refunds, please contact our support team at support@novaglams.com. Our team is here to ensure your experience with Novaglams remains smooth, reliable, and satisfactory.
Final Note
By making a purchase from Novaglams, you acknowledge and agree to the terms outlined in this Refund Policy. We are committed to maintaining trust, transparency, and customer satisfaction while delivering a premium beauty shopping experience.
